Q:How much is shipping?
A:Shipping is free on orders over $49. For orders below $49, shipping costs a flat $6.99 for orders in the United States.
Q:How long will it take for my order to arrive?
A:For delivery throughout USA, we use USPS and Fedex as our primary courier. The estimated delivery for metropolitan areas in U.S. is 2-7 business days. Please note that the estimated delivery times are subject to delays and changes. If you need your item(s) sooner, please select the expedited shipping option. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.
Q:Where will my order be shipped from?
A:We have warehouses in California. Orders in the United States will be fulfilled from our US warehouses.
Q:Can I exchange an item for a different size/color?
A:Absolutely! For domestic orders, we happily exchange undamaged items in unworn condition. Email us at firstname.lastname@example.org within 30 days of purchase, indicating your order number, which item you’d like to exchange, and the item you’d like to exchange it for. We will ship out the exchanged products as soon as we receive the returns.
Q:How will my refund be handled?
A:Your original payment will be fully refunded once we confirm the receipt of the returned items. That should happen within 5 business days of when the returned items are delivered.
Q:Can I cancel my order?
A:You can cancel your order for a full refund anytime before your order is shipped by emailing us at email@example.com.
For more questions, please reach out to us at firstname.lastname@example.org. We will be happy to answer any questions you have.